Apprentice Office Administrator

Job Scheduling and Allocation

Schedule and allocate work requests based on team members' skills, ensuring the most suitable person is assigned to each task. Monitor job progress to ensure tasks are completed in a timely and efficient manner.

Job Tracking and Reporting:

Utilise reporting tools to track outstanding jobs and follow up to ensure they are completed promptly. Take appropriate action to resolve any delays or issues that may arise during job completion.

Customer Inquiries and Communication:

Handle incoming phone inquiries with professionalism, providing clear and accurate information to customers. Conduct follow-up calls to ensure customer satisfaction and address any issues or concerns.

Invoice Management:

Prepare and issue initial invoices for services rendered, ensuring accuracy and timely delivery to clients. Assist with processing payment inquiries and liaising with clients on outstanding balances.

Quotation Follow-ups and New Business:

Follow up on outstanding quotations to ensure job bookings are confirmed and secured. Assist in generating new business by effectively communicating the benefits of our services to potential clients.

Key Management and Security:

Manage and securely oversee the key tagging system, ensuring accurate records are kept and that keys are handled responsibly.

 

Supplier and Contractor Communication:

Act as a liaison between internal departments, contractors, and suppliers to ensure all operational needs are met. Source and order necessary parts, following company purchasing procedures and guidelines.

Operational Support and Other Duties:

Provide general administrative support to ensure the smooth running of the office. Assist with any other reasonable duties as required by the Office Manager or Directors.

Reporting and Feedback:

Report on various office activities, job progress, and any issues that require attention, providing regular updates to the Office Manager.

Training:

The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively. 

Training Outcome:

Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:

Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants. Advanced Apprenticeships – Progress to a Level 3 Business Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills. Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing. Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.

Employer Description:
We are based in South West London, our plumbers, electricians, and gas heating engineers are ready to assist. We have the experience to deal with whatever project you have on your hands. From creating detailed project plans for a full house rewiring to responding on the fly to emergencies with calm heads and practical advice, we’re professional and get the job done.

Working Hours :
• This role may require occasional flexibility in hours to meet business needs.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,negotiation