Level 3 Business Administration Apprenticeship
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS Web Clinical system.
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Promote online registration and use familiarising yourself with the online registration to help patients utilise it.
Generate repeat prescriptions, both electronically and paper version ensuring the patient does not exceed their monthly allocation.
Highlighting any issue identified in this process including adding queries to the practice online query request system
Input data into the patient’s healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors’ letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Training:
L3 Business administrator Apprenticeship Standard
Training Outcome:
Progression for the right candidate
Employer Description:
The New City Medical Centre is a long-established GP practice that is committed to its good reputation for being caring and innovative by providing high quality medical services. We take a pro-active approach to the many changes in the NHS and achieve this through our appropriately trained, approachable and supportive practice team.
Working Hours :
Monday - Friday, shifts TBC.
Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working