IT Support Apprentice

This position is for a fully remote role with occasional travel into London for team meetings.

Duties will include:

Serve as the initial point of contact for client IT issues via phone, email, or ticketing system Diagnose and resolve basic technical issues related to hardware, software, and network Escalate more complex issues, ensuring clear documentation of troubleshooting steps taken Perform routine maintenance and updates on client systems, including antivirus checks, patch management Manage user accounts, including password resets, onboarding, and offboarding processes in systems like Microsoft 365 and Google Workspace Provide clear, friendly, and professional communication to clients, ensuring a positive Monitor and follow up on open support tickets to ensure timely resolution Proactively identify, act on, and report any potential technical problems

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:
Ashtrot is a young and growing Managed IT Service Provider (MSP) dedicated to delivering exceptional IT support and cybersecurity-centric solutions to small businesses. We take pride in our personalised approach, offering tailored services that act as a strategic IT partner to our clients. With a focus on empowering businesses to succeed through reliable and secure IT operations, we are now seeking a proactive and enthusiastic Tier 1 IT Support Technician to join our expanding team. We’re a tight-knit team of four who believe that great work comes from enjoying what we do. At Ashtrot, we maintain a friendly and relaxed team dynamic, where we don’t take life too seriously - so long as our customers are happy. This approach helps us deliver top-notch service while fostering a positive and supportive work environment. ***This position is for a fully remote role with occasional travel into London for team meetings.***

Working Hours :
Days and hours to be confirmed.

Skills:
Communication skills,IT skills,Problem solving skills,Team working