Business Admin Apprentice

Communicating by phone with customers and suppliers Respond to incoming e-mails and calls in a timely and appropriate manner Maintaining customer database with new contacts or amendments Creating quotations for customers Liaise with customers to ensure the appropriate response to queries and complaints and escalate as necessary Sending samples out on time, by various couriers General administrative tasks to ensure the smooth running of the Sales and Order Progress teams Liaise with production team as required to request or pass on information Ensure that recordkeeping and paperwork is accurate, up to date and filed appropriately To be aware of health and safety requirements and other requirements relating to care of goods and equipment Carry out any other reasonable request by management

Training:

Level 3 Business Admin apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Minimum of 20% off the job training

Training Outcome:

Potentially full-time employment.

Employer Description:
Promotional Ceramics operates from Stoke on Trent , the World Centre of Ceramics. The company has been trading for more than 35 years and has a wealth of experience in the ceramic and glassware markets. It has strategic alliances with companies in the Far East and the USA to broaden its offering to the promotions market. The company has a highly skilled and motivated workforce that is led by customer demand and satisfaction. We employ cutting edge printing technology and the traditional pottery skills inherent to our area.

Working Hours :
Monday - Friday 8.30am - 5.00pm daily with 1-hour unpaid break for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience