Business Administration Level 3 Apprentice

This is an excellent opportunity to develop administrative expertise in a growing and environmentally focused industry.

Administrative Support:

Assist in scheduling and coordinating heat loss surveys with clients and technicians. Maintain accurate records of appointments, customer information, and survey results. Update and manage databases, ensuring all information is up to date.

Customer Service:

Respond to customer enquiries via phone and email in a professional manner. Provide clear information about services, processes, and fees. Liaise between clients and technicians to ensure efficient communication.

Document Management:

Prepare and issue invoices, quotes, and related documents. Compile and organise survey reports for clients and internal records. Ensure compliance MCS

Team Support:

Assist in generating reports and analysing data to improve operational efficiency. Collaborate with the technical team to ensure survey results are processed accurately and promptly. Support the business with general office duties, such as filing, photocopying, and ordering supplies

Training:
A structured apprenticeship programme with ongoing training and support. Knowledge, skills and behaviours as set out in the standard of the Business Administrator Level 3 Apprenticeship. Training on the job and via taught sessions at New College Swindon

Training Outcome:

Career development opportunities upon successful completion of the apprenticeship.

Employer Description:
Wiltshire Energy is a locally based company operating out of Royal Wootton Bassett. We provide a range of heat pumps including ground source, water source, and air source heat pumps, solar thermal and solar PV, along with battery storage and electric vehicle chargers to complement renewable heating systems. Wiltshire Energy offer a range of services to suit homeowners, landlords, self builds, and builders who want to improve the energy efficiency of their property and reduce their carbon footprint, as well as saving money.

Working Hours :
Monday to Friday 9.00am to 5.00pm with 30 minute lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Time Management,Proactive