Apprentice Customer Service Specialist Level 3 - Bosch - London

This is an apprenticeship opportunity.

As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

Understanding and addressing customer concerns, then coordinating with technicians Scheduling and booking vehicle service appointments Communicating with customers about any additional required work Providing estimates for repair times and costs Managing customer complaints and feedback Responding to customer inquiries and requests Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.

Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15 -18 month period Training is delivered by Robert Bosch Ltd via regular webinar sessions

Training Outcome:
Possible permanent role within the business after completing the apprenticeship

Employer Description:
Your local, friendly MOT Testing Station near Wembley. Park Royal Garage has been looking after our customers for over 40 years. We provide a comprehensive, one-stop shop near Wembley for all your garage service needs including MOTs, servicing and tyres. All our staff are trained to the very highest standards and believe in providing exceptional services for our customers in Wembley and North London. We pair this with the latest diagnostic equipment to help get you back on the road as soon as possible.

Working Hours :
Monday - Saturday between 8.00am - 6.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience