Scania Customer Advisor Apprenticeship

An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared.

Through a blend of hands-on experience and structured training, you’ll develop outstanding communication skills, learn about our business, and understand what it takes to deliver excellent customer service to our valued customers.

Why Apply?

Throughout your apprenticeship you will learn in a supportive environment with a dedicated mentor. You will gain a nationally recognised qualification in customer service with a thrilling career path ahead. This is a great way to start a rewarding career in the automotive industry

About You: We’re looking for individuals with a positive and welcoming attitude, along with a passion for learning and a shared understanding of the importance of great customer service. Strong communication and organisational skills are important, as well as the ability to work well within a team

Training:

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Training Outcome:
At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network

Employer Description:
As a Scania dealer, West Pennine Trucks is committed to providing excellent customer service to make sure your commercial vehicles are where you need them to be - on the road. They cover the North West and North Wales, with our dealerships in Trafford Park, Oswestry, Middleton, Stoke-on-Trent, Telford and Knighton. Their services ensure you get the highest quality advice, maintenance and parts as they understand the cost of mechanical failures and downtime.

Working Hours :
Monday - Friday, 8.00am - 4.30pm

Skills:
Communication skills,Motivated,Team working