Apprentice Customer Service and Sales Administrator

First point of call:

Answering the incoming calls and fielding them to the relevant dept Process incoming purchase orders Process proforma invoices Process payments Process returns Process credits Arrange collections from customers Update and distribute customer price lists Provide telephone support for customer queries Taking messages Process and respond to email enquiries Chase future planned purchase orders for delivery Update Account forms Liaise with the Sales Manager on a continuous basis

Explore new business opportunities by:

Cold calling Chasing quotes LinkedIn Customer referrals

Contribute to winning bids and tenders by:

Gathering integral data Key contacts Project timeframes Order likelihood Project objectives Offer advice and educate customers about products and services and how to make a purchase

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:
For the right candidate we are looking to extend the position to a permanent one upon successful completion of the apprenticeship

Employer Description:
S&S Northern is one of the UK’s leading designers, manufacturers, and suppliers of the latest range of gas safety products including gas ventilation, gas interlock systems and gas pressure proving systems for use in commercial kitchens, school laboratories and boiler houses.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,Organisation skills,Administrative skills,Logical,Initiative