LCL Import Gateway Freight Forwarding Apprentice (Ocean Freight)

Develop relationships with customers (internal/external)  Ensure all customer enquiries are responded to promptly and professionally  Adhere to Customs Compliance procedures and documentation  Ensure each ‘Job File’ is fully and accurately completed  Work with DHL internal offices , Inland logistic, warehouse and carriers to resolve exceptions and discrepancies as they arise  Liaise with Inland logistic & Warehouse teams on Ocean freight planning and coordination  Liaise with overseas offices on Ocean & Air freight planning and coordination  Maintain mandatory milestones through the Company's Freight Forwarding system   Use Company systems to create, manage and maintain the movement of freight   Update the Company’s  customer complaints system with all required inputs   Learn warehouse processes and work flow Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.  Contribute to the ‘First Choice’ continuous improvement program  Participate in Monthly Team briefing sessions and weekly performance dialog meetings  Complete all statutory and mandatory training as and when required

Training:

International Freight Forwarding Specialist Level 3 Apprenticeship Standard:

On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:

The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 



Employer Description:
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Working Hours :
Monday to Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Results driven,Good interpersonal skills


  • Location: Unit 2 Queen Elizabeth Distribution Park Purfleet Bypass RM19 1NA
  • Type: Permanent
  • Recruiter: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
  • Posted: 24-Jan-2025
  • Posted on: findapprenticeship.service.gov.uk