Customer Service Apprentice

Duties & Responsibilities:
• Keeping computer databases up to date
• Processing orders
• Printing and collating job bags for production
• Assisting management with daily tasks, basic quality checks & BRC requirements

General Admin duties which may include:

Answering phones Filing Sending of post Learning about the company and available products/services Preparing meeting rooms by setting up chairs and getting refreshments Being ready for any other administrative tasks that are required

Training:

The apprentice will be in the workplace five days per week and will be visited by a college tutor once a month.

Customer Service Practitioner Level 2 apprenticeship, including Functional Skills in English and maths if required.

Training Outcome:

Upon sucessful completion of the apprentice there is the possibility of full time employment with the opportunity to achieve further qualifications.

Employer Description:
The Encore Group are the UK’s largest independent manufacturer of printed envelopes. We also have a thriving, rapidly growing Packaging Solutions business and also a Commercial Print arm. Encore Packaging Solutions print and manufacture solid board packaging for the Food, Retail and Luxury Goods markets and have built a growing reputation on supplying our customers with quality products matched by exceptional customer service. Our aim is to provide a quality product to the individual requirements of our customers, to specification and on time, every time.

Working Hours :
Mon-Fri 08:30 to 17:00 with a 30 minute lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative