Level 3 Library and Archive Services Assistant Apprenticeship - Portsmouth Central Library

Key Responsibilities

Helping customers access library and archive resources Delivering excellent customer service at library counters and enquiry desks Taking a leading role in library activities for people of all ages, including Rhymetime and storytelling sessions Assisting customers with self-service kiosks and IT enquiries Processing new memberships and handling payments Maintaining a clean, welcoming library environment Organising and repairing library stock Supporting the Modern Records Service

Who We’re Looking For

We’re seeking someone who is:

Friendly, approachable, and confident in public-facing roles Organized and methodical with strong attention to detail Comfortable using IT and learning new systems A team player who will support colleagues and adapt to change Resilient and solution-focused, even in challenging situations Able to communicate clearly and effectively in spoken English Creative and proactive in promoting library and archive services Someone able to work occasional evenings for events

Training:
Qualification: Level 3 Library and Archive Services Assistant Apprenticeship  Duration: 20 months (Fixed-term) Delivery: All learning will be delivered online alongside the face-to-face role at the library

Training Outcome:

Possible full-time employment upon completion of the apprenticeship.  

Employer Description:
Portsmouth Libraries serve everyone who lives, works, or studies in the city—and beyond. With nine branches and a mobile library, we offer a wide range of services. Our Archive Services, delivered from the Portsmouth History Centre, aim to collect, preserve and share the rich heritage of the city. We also provide the Modern Records Service, managing the paper and digital records of Portsmouth City Council.

Working Hours :
Monday to Friday (37 per week - including some Saturday working). Exact shifts will be confirmed at the interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience