Leisure Team Member L2 Apprentice

Duties will include:

Understanding the services and products on offer to assist with customer questions and queries Supporting different types of customers with different needs Supporting the Centre in gaining customer feedback on our products and services including dealing with customer complaints Support the Centre to deliver swimming lessons where required (qualification dependent) Sharing knowledge with customers on the role exercise plays in health and wellbeing Conducting customers’ gym inductions and health screening where required (qualifications dependent) Planning and delivering exercise sessions to meet customers’ health and fitness goals Supporting GLL’s visions and values Attend and participate in all apprenticeship workshops, meetings and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manger Achieve and maintain all necessary qualifications including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry

Training:

The apprentice will receive full on the job training by the employer as well as 20% off the job training with full wrap around support from the SCL trainer. The apprentice will gain all of the below:

National Pool Lifeguard qualification (NPLQ) STA Award in Teaching Swimming STA Certificate in Teaching Swimming Level 2 Gym Instructor

Training Outcome:

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18months to complete as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard qualification (NPLQ) STA Award in Teaching Swimming STA Certificate in Teaching Swimming Level 2 Gym Instructor

There is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their level 2.

Employer Description:
As a Charitable Social Enterprise and workers cooperative GLL has grown over the last 30+ years to become the UK’s largest public leisure and libraries operator, managing over 375 facilities across England, Wales and Northern Island.

Working Hours :
To be confirmed at interview.

Skills:
Competent Swimmer ,Communication skills,Customer service skills,Organisation skills,Team working