IT Technician Apprentice - Leicestershire based

We will give you as many opportunities as possible to learn the basics of our IT support for our clients. Typically, your daily tasks may include:

Cloud backup service. We currently back up lots of client data to the cloud and need to install/configure and monitor that process and restore as required Cloud Windows server hosting/management. We provide first line support for clients that are using cloud hosting Installing and supporting our market-leading proprietary EMiR software and its various extensions Identifying company requirements and systems Microsoft 365 configuration, installation and basic support to clients Contributing to procedures for handling recurring support requests

Direct training will be given on all of the above so we are looking for an aptitude and willingness to learn.

Training:

In addition to the onsite training, you will undertake your apprenticeship studies with a specialist tutor from Estio Training. Your teaching sessions will be delivered virtually, and you will get full support to help with your studies by our team. On successful completion you will be awarded the level 3 Information Communications Technician Apprenticeship.

Training Outcome:

We pride ourselves on our loyal team. For the right candidate this is a genuine career opportunity. ALL of our recent apprentices have remained within the company and now have permanent roles. They're ready to support our next apprentice in their journey.

Employer Description:
Solutions in IT have been providing specialist software and IT solutions for the electronic and electro-mechanical repair, sales and service industry for over 20 years, since the creation of our EMiR product back in 1994. Our EMiR software has grown to have some 2,000 users across 3 continents, during this period, from the UK, Ireland, Dubai, South Africa and Asia, and have market leading products. We pride ourselves on providing a quality service at each stage from the order to sales through to specification, development, testing, training and implementation. We provide telephone and email support all year round, and we are here to advise and help customers with all IT matters. Our team are as important as our customers to us and we like to get involved in team events. This helps us maintain high morale and good team chemistry.

Working Hours :
9am - 5pm or 8am - 4pm Monday - Friday. 35-hours pw (an hour unpaid lunch break per day). This role can also be developed as a hybrid role (remote working and office working) after an induction has taken place and subject to individual circumstances.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience