Junior Level 3 ICT Apprentice

We are seeking an enthusiastic junior ICT apprentice to deliver managed IT services for Windows and Mac environments. This role offers hands-on learning, combining real-world experience with structured training as part of an 18-month apprenticeship program. The ideal candidate should be passionate about technology, proactive in solving issues, and able to adapt communication to suit the audience.

Key Responsibilities:

Service Desk Support:

Respond to service requests and incidents via phone, in-person, or remote tools Log and update service tickets with clear and concise information
Escalate unresolved tickets to senior staff as needed

Technical Tasks:

Troubleshoot root causes of issues to prevent recurring problems
- Install, configure, and maintain operating systems, applications (e.g., Microsoft 365, Adobe), and hardware (e.g., desktops, printers, and network devices) Manage IT assets across internal and client sites

Customer Interaction:

Deliver excellent customer service, adjusting technical language to suit client knowledge levels Communicate effectively to ensure client satisfaction and issue resolution

Process Improvement:

Follow and contribute to the refinement of IT processes and procedures

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

ICT (Information Communications Technician) level 3 apprenticeship standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a level 3 IT qualification

Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate

Employer Description:
Factotum provides expert outsourcing solutions for owner-managed businesses, offering services in IT, HR, marketing, payroll, and more. We help businesses focus on what they do best by handling the rest.

Working Hours :
Monday - Friday (9:00am - 5:30pm). Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management