IT Apprentice

What will you be doing?

Working towards your apprenticeship over 2 years, you will be supporting our busy internal IT team in a number of ways, including: Managing cross-functional services such as ServiceDesk, Techbar, O365, and Wi-fi. Reviewing our current practices and customer feedback to identify and implement improvement measures. Standardising and optimising our offering of standard managed desktop software, including helping with the self-service portal for handling customer queries. Managing escalations and non-standard requests, acting as an interface between the business and our external service providers. Checking the day-to-day running of the office Audio Visual and IT equipment. Monitoring backups, consumable ordering and scheduled tasks to ensure they are working as expected and raising issues, as necessary.

Training:
Training with Milton Keynes College. Ongoing training, support and development with the employer. Information Communication Technician Level 3.

Your learning will take place at the South Central Institute of Technology, which offers benefits such as:

Quality teaching and support. Project-based learning, co-delivered by employers. State-of-the-art facilities with plenty of tech equipment available.

Training Outcome:

A permanent position may be on offer upon successful completion of the Apprenticeship.

Employer Description:
Our apprenticeship schemes are a great way to charge up your career by gaining on the job experience and a professional qualification, whilst earning a competitive salary with great benefits. Volkswagen Group UK is one of the most successful automotive manufacturers in the world, with some of the most iconic brands the industry has ever seen. But we're also a great Sales, Marketing, Digital and Tech operation in our own right. We employ over 900 people, supporting a network of more than 600 retailers, and manage all aspects of vehicle sales for our six brands, from ordering and importing, to advertising and aftersales. There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks.  

Working Hours :
Monday - Friday: Shift patterns to be discussed at interview.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills