Customer Service Practitioner Apprentice - Quality and Commissioning Team

This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing (but not limited to), clerical and admin support function. This presents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.

We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.

This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person (face-to-face or remotely via video call) or via the telephone.

The successful candidate will assist the team in various administration tasks – which may include accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems therefore basic computer skills are therefore essential.

This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point.

The aims of either programme are:

For an individual to gain a nationally recognised qualification To enhance knowledge and understanding of working for an NHS employer To gain recognition for competencies used in a workplace To develop and demonstrate the under-pinning knowledge required in this role Providing recognition of prior learning for future learning (RPL) Provide a foundation for further development

Summary of possible duties:

General administrative and clerical support Answering and dealing with queries and direct calls via email and Microsoft Teams Preparing and updating files in a provided format and entering data in IT based system Tracking tasks to agreed timescales Prepare letters and emails as directed Receive and sort mail and deliveries Schedule appointments and minute meetings Recording and monitoring data General duties will include data entry, spreadsheets, emails, diary management, placing orders as required for stationery or equipment Communicating in a team in the interest of helping all disciplines of staff efficiently

Patient/Client care:

You may come into contact with patients / visitors

Policy and Service Development:

Follows Trust policies in own role Employees have a duty to take responsible care for their own health and safety and that of others who may be affected by their activities To co-operate with their work area by complying with all health and safety rules and safe systems or work; and to inform their line manager of any work situation, or practice which may be considered a danger

Training:

Level 2 Customer service practitioner Apprenticeship Standard:

All training will be delivered in the workplace Apprentices will follow the designated programme attached the administrative/clerical apprenticeship role and will attend in -house underpinning knowledge sessions

Training Outcome:
This apprenticeship is ideal for individuals interested in working as an administrative and Data Quality assistant, which are great starting positions for a career in administration There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point

Employer Description:
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working