IT Network Engineer Apprentice

Duties: (Reporting to the Head of UK Operations and working with the support team, your duties will include:) 

Maintain a high level of customer service as a primary point of contact in the service desk Maximise customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to latest stable versions as per their contracts Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites Be a true team player, working professionally and constructively with colleagues offering help and assistance

Training:

Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step.

The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.

QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:

Get equipped with the advanced technical skills needed for the role Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology

Training Outcome:
Career progression  Continued training plan Personal development 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Benefits: 

Healthcare scheme  Bike to work  Holidays  Team socials  Pension scheme 

Employer Description:
Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions. Our approach delivers a premium customer experience at an affordable price for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy our own dedicated building on Dunston Technology Park.

Working Hours :
Office open from 8am - 6pm. Rota 7.5 hours a day flexible based on team - Typical start times 8.00am - 9.30am.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental,Beneficial product experience:,Cisco ASR & ISR Routers,Backup Technologies