Sales Co-Ordinator Apprentice

Main duties and responsibilities

Sales calls to prospective customers Develop and research new customer opportunities in conjunction with sales director Account management including progressing orders and upselling Maintaining service levels Sales admin for priority accounts to include co-ordination of the sales order chain Answer inbound calls to the business and direct them accordingly Respond to sales enquiries by email and telephone Progress sales orders with the appropriate departments and notifying customers accordingly Respond to product information enquiries Provide relief to customer service team

Ad hoc some general administrative tasks will be required as part of the role providing sickness and absence support to the customer service team (Process daily orders onto MieTrak (ERP system).

Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes, RMA’s and POD’s)

Maintain thorough and accurate customer sales records General administrative tasks on an ad-hoc basis

Training:
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN). You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. Additional training for functional skills in English and Maths will be undertaken if needed. You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification. There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:
There is potential for progression within our Apprenticeship scheme and permanent employment within the Sales department.

Employer Description:
Redhill Manufacturing Limited is one of the UK’s leading manufacturers of access, storage and manual handling equipment. We offer a comprehensive range of products (approx. 3,000 product variants), built in the West Midlands, and supplied to industry, wholesalers and businesses across the UK, Europe and worldwide.

Working Hours :
8.00am - 5.00pm, Monday - Thursday. 8.00am - 1.00pm, Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Listening Skills,Time Management,Ability to Prioritise,Forward Thinking,Honest and Trustworthy,Enthusiastic