Business Administrator Apprentice (Customer Service/Gaming)

As a Customer Service Apprentice, you will:

Support our team by handling customer queries via phone, email, and chat Process orders, update records, and assist with issue resolution Participate in training sessions and learn our systems, gaining hands-on experience in a dynamic environment

Every day offers a chance to develop key skills in communication, problem-solving, and organisation.

Training:

The apprentice will work towards a Business Administration (Level 3) qualification with BPIF as the training provider.

Training will be delivered through onsite and online learning and release sessions. The apprenticeship covers a broad range of administrative functions, each requiring different techniques to operate successfully.

Upon completion, the apprentice will gain a recognised industry qualification, providing essential skills for a career in business administration.

Training Outcome:

Upon completing the apprenticeship, there are opportunities to progress into skilled customer service roles, with potential to specialise in areas such as account management, complaint resolution, or technical support. With experience, career paths could lead to supervisory or management positions within customer service. This apprenticeship provides a strong foundation for a long-term career in customer service, with ongoing development and training opportunities.

Employer Description:
Harlow Printing, operating as Harlow Solutions and One to 90, is a UK-based provider established in 1947. We deliver innovative print and digital solutions, documentation, software, and fulfilment services to sectors including healthcare, pharmaceuticals, and public support. For decades, we have supplied the NHS’s Personal Child Health Record. One to 90 is one of the UK’s leading paper bingo suppliers, with a legacy of over 150 years, committed to innovation and exceptional customer service. Recognised with the Step Award for Environmental achievements and powered by accredited green energy, we are committed to sustainability and operate as a carbon-balanced company.

Working Hours :
The standard working week is 35 hours, Monday to Friday, from 8:30am to 4:30pm. Flexibility may be required for during busy periods. Exact hours will be confirmed based on business needs and apprenticeship requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Positive Attitude,Eagerness to learn,Motivated