Medical Receptionist Apprentice

Reception duties during surgeries and clinics. Answering telephone and face to face enquiries. Booking, cancelling and amending appointments. Retrieving and filing medical records. Scanning hospital letters onto the computer. Taking requests for home visits as per Practice Protocol. Completing administrative forms. Inputting and retrieving information from the computer. Issuing repeat prescriptions. Booking ambulances. Preparing consultation rooms for surgeries. Testing Urine, when no Doctor or Nurse is available. Assisting patients on the nebuliser, after receiving the necessary training.  Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.

Training:

Working towards a Level 2 Customer Service Practitioner apprenticeship standard. 1-1 sessions in the workplace with an assessor.

Training Outcome:

A qualification in Customer Service at the end of the apprenticeship.

Employer Description:
We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s. Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.

Working Hours :
Monday - Friday with 1 hour for lunch. Shifts will be between the hours of 7:45am - 6:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience