IT Technician Apprentice

Provide technical support for the company's accounting software to clients Diagnose and troubleshoot software and database issues related to the accounting software Assist clients with installation, configuration, and updates of the accounting software Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO Create and update technical documentation and user manuals Collaborate with the development team to report bugs and suggest improvements Ensure high levels of customer satisfaction by providing timely and accurate support Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas Microsoft SQL Server Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software Write and optimize SQL queries to ensure maximum/best performance/practice Strong problem-solving skills and attention to detail Support data integration and extraction processes (occasionally) Troubleshoot and resolve database-related issues as they arise. Basic understanding of performance tuning and optimization techniques Assist in the implementation of data security measures and database access controls Participate in code reviews and testing processes to ensure the quality of database-related code

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
You could potentially be offered a permanent position at the end of the apprenticeship

Employer Description:
You could potentially be offered a permanent position at the end of the apprenticeship. Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, COmms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

Working Hours :
Monday, 9.00am - 5.00pm, Tuesday, 9.00am - 5.00pm, Wednesday, 9.00am - 11.00am, Thursday, 9.00am - 5.00pm Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Patience