IT Technician Apprentice

Resolve technical problems experienced by our customers by provision of technical support in the following areas: Answering telephone calls or responding to support requests via the Service Desk Software Install, Repair and Configure Desktop PCs, Laptops, Tablets, Printers, and Network Equipment. Hardware maintenance and repair of Desktop PCs and Peripherals Software installation and troubleshooting of: MS Windows 10 & 11, Chrome, OS, Google Apps & MS Office as well as the companies' bespoke software Maintain clear Records of Faults and Assets
Act in accordance with the Companies IT Policies and Procedures Maintain Good Personal Awareness of Industry Developments

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

Many of the companies' former Apprentices continue to work in the company on successful completion of the Apprenticeship with an advanced Salary & Benefits Package. You may also be offered a full-time, permanent role on successful completion of the Apprenticeship.

Employer Description:
The company is an IT Support Managed Service Provider with a Offices in Chorley, Lancashire and Salford, Greater Manchester. The provide industry Leading Customer Service to their predominantly North West Customer base looking after everything from Security and Backups to Upgrades and Maintenance of Equipment. They are totally independent of any other Company such as Telecoms, Security or Website/SEO which means they work in the best interest of their Customers and what is best for our bottom line. IT Support is what they do and what they like doing so we just want to do more of it!

Working Hours :
All details will be confirmed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental