IT First Line Support Apprentice

Reporting to the Service Desk Team Leader Manage the classification and allocation of tickets raised via the Service Desk Portal User and device administration Work with members of the wider IT team to ensure incidents raised via the Service Desk are dealt with quickly and by the correct resource Maintaining accurate documentation of support requests and solutions Trouble Shooting software and hardware issues Working with M365, Sophos, Windows, Apple, Telephony systems, AVD, Active Directory

Training:

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

• Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
• Learn about core networking principles, including network addressing, cloud, virtualisation and security
• Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
• Train with QA – the largest and leading provider for both Microsoft and AWS training
• Learn technical content that aligns to, and is relevant to, employers and the market
• Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned:

Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Training Outcome:

Full time vacancy upon successful completion of apprenticeship with future learning opportunities available. 

Employer Description:
Working with our sister brands HCRG Workforce Solutions and Sugarman Health and Wellbeing, our mission is to be the first call for sustainable workforce solutions to the NHS and private sector and be the go-to provider for high acquity care and outsourced services across the acute, community and mental health sectors. Through our five branches across the United Kingdom, we’ve placed candidates at more than 450 employers over the last 12 months – and they keep coming back. In fact, we’re the second largest provider of health and care staffing in the country and are listed on every major NHS staffing framework meaning it’s easy (and cost effective) to work with us.

Working Hours :
All details will be confirmed upon interview.

Skills:
Communication skills,IT skills,Organisation skills,Analytical skills,Team working,Initiative,Non judgemental