Apprentice Administrator

Main Responsibilities:

Logging information on to the clients and staff database. Monitoring the location system and then communicating with staff and clients about their visit times. Assisting with maintaining diary of appointments and meetings. Contact clients about their views on the service they are receiving. Communicating and sharing information to relevant team members in response to phone messages and emails. Follow office operating procedures as advised by your supervisor.

Administrative:

Participate in administrative and professional responsibilities. Ensure accurate and legible recording and reporting of information. Ensure the computer database system is kept up to date with accurate details recorded. Respond to emails and phone calls. Ensure the accurate completion of all necessary documentation associated with service user health care. Ensure collection and maintenance of statistical information required for regular and ad hoc reports. Attend and participate in meetings as required. Assist in formulation of philosophy, strategy and policy of business. Provide weekly progress reports. To assist in seasonal and special projects and charity campaign as requested.

Professional:

Maintain a high standard of contact and communication with service users. Maintain and share log information with health professionals. To avoid any behaviour which discriminates against your fellow employees, or potential employees. To always safeguard confidentiality of information relating to service users and staff. To abide by all relevant Practice Policies and Procedures. Behaving in a manner which is welcoming to and of the individual is non-judgmental and respects their circumstances, feelings, priorities and rights.

Other:

Recognise people’s needs for alternative methods of communication and respond accordingly. Assess own performance and take accountability for your own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on one’s own and team activities and making suggestions on ways to improve and enhance the team’s performance. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will have access to confidential information relating to service users and their carers and other staff. You will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Training:
Level 3 Business Administration with Stockton Riverside College. Functional skills maths & English, if required. This apprenticeship will be all on-the-job with the employer, you won't need to attend college.

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
We will provide the highest level of support to you from the comfort of your own home or out in the community, whatever your health requirements we can be sure to meet your needs with a person centred approach to meet your satisfaction and we will endeavour to provide the best quality of care. With one to one support, we offer from as little as 30 minute calls to 24-hour support. Our support is purely built around you as an individual and we are able to offer personalised care and we appreciate having a team of carers in your home can be daunting so we offer a preferred small team of carers to each individual. We will build your support entirely on your terms.

Working Hours :
Monday to Friday, hours to be confirmed.

Skills:
Communication skills,Customer care skills,Problem solving skills,Team working,Initiative,Confidentiality,Health & Safety awareness,Time management,Able to follow instructions,Professional