Tenancy Services Apprenticeship

Work across all aspects of the Tenancy Services Team, learning about our Landlord Services function. Take part in team estate inspections, engaging with our customers on the service that we provide and how these can be improved upon. Assist in the administration required within the Tenancy Services Team including the taking of minutes and producing of data reports. Support the team to respond to customer enquiries delivering excellent customer service; answering queries and offering information that involves a lot of interaction with customers, colleagues and partner agencies in a variety of methods including face-to-face, over the phone and digitally, handling anything from general enquiries to complaints. There will be an opportunity to develop the skills to provide Information, Advice and Guidance to customers as the apprenticeship progresses. Undertake other duties and responsibilities appropriate to the grading of the post as considered appropriate.

Training:

You will be working towards a Housing and Property Management Level 3 qualification and the course is expected to last up to 21 months including the end point assessment.

Training Outcome:

Understand the Tenancy Management Service that we provide at Ongo Homes, which enables our tenants to live independently and sustain their tenancies.

Employer Description:
At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighbouring areas.

Working Hours :
The role is working Monday to Friday. Shifts to be confirmed with 37 hours per week.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience