L3 IT Technical Field Engineer Apprentice

Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard. Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions. Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction. Commissioning Solutions: Work on the delivery and implementation of high-end IT systems. Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business.

Training:

Fully funded L3 IT Solutions Technician apprenticeship with HPE CDS and LearnTech.

Typical duration to gateway: 13 months (followed by up to 3 months for the End Point Assessment (EPA) period)
Apprenticeship level: Advanced (Level 3)
Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly live remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 IT Solutions Technician standard.

The training covers the following core occupational duties listed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1

Training Outcome:

Potential to transition into a permanent Technical Field Engineer role or explore other career paths within HPE.

Employer Description:
At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE’s offerings, and we’re excited to welcome passionate apprentices to our two-year apprenticeship programme.

Working Hours :
Monday-Friday, shifts TBC.

Skills:
Communication skills,IT skills,Problem solving skills,Team working