Helpdesk Coordinator Apprentice

A first point of contact for clients and contractors. Understanding queries and communicating professionally and effectively to make sure the client is always serviced in the best possible way, whilst offering on-going support. Handling re-active and small project works. Booking works with engineers/contractors. Liaising with clients. Raising purchase orders. Raising quotations. Engineer searches. Admin support. Completing invoicing. Booking any third-party support. Liaising with fellow departments.

Training:

At the end of this apprenticeship, you will gain a Customer Service Practitioner level 2 apprenticeship standard qualification, along with Functional Skills in maths and English (if required).

You will attend college sessions once a fortnight at National Business College (NBC) and also receive workplace visits from your tutor who will help the employer to monitor your performance throughout the programme. NBC is conveniently located just 5 minutes away from the main bus and train stations.

Training Outcome:

Progression onto a level 3 customer service or business administrator apprenticeship is a possibility for the successful candidate.

Employer Description:
National Facilities Management 247 offer a full range of facilities management on a nationwide basis covering the whole of the United Kingdom. Their services range from reactive maintenance to full commercial fit outs. Customer service is at the forefront of their business - They work with all their clients to offer a professional and bespoke service, to make sure clients get the best solution for their business.

Working Hours :
Monday to Friday, 9am until 5pm. Plus out of hours on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working