IT Apprenticeship

Be a part of 1st line support, helping clients via telephone, on a remote basis, or via email Support and maintain telephone systems Install, service, and support with maintenance and serving for business customer needs Configure and install hardware as well as software Carry out network reporting and documentation

Training:

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Course 1: Supporting it architecture Course 2: Working with end-user devices Course 3: Working with network architecture

You will work towards your Level 3 Information Communication Technician qualification. 

Your training will be delivered online via a SMART classroom every 6-8 weeks. 

Training Outcome:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

Employer Description:
They are very proud to offer comprehensive NHS and private dental care with over 140+ dental practices across England and Wales. They believe in providing dentists with excellent facilities in addition to highly-skilled and trained support staff to help them provide patients with the treatments that they want and need. Furthermore, they believe in providing a first class patient-journey experience and giving patients informed choices about their treatment.

Working Hours :
Monday- Friday 9:00am- 5:00pm

Skills:
IT skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Passion for IT