Business Administrator Apprentice

Welcoming people to the building; screening, signposting and announcing them appropriately Keeping the reception area and front of the building welcoming, tidy and organised Ensuring information and leaflets in the reception area are well-presented, relevant and in-date Managing the signing-in and -out system and ensuring signing-in processes are followed Handling enquiries and bookings efficiently and effectively at the reception desk, over the phone and over email Handling incoming and outgoing post Ensuring the reception area is equipped as needed and that technical equipment, such as the printer, is operational and ready for use for all staff Keeping accurate records of service users Administering the course enrolment process. This includes establishing learners’ eligibility, supporting applications for financial assistance and ensuring learner records are complete and accurate Reporting withdrawals, achievements and progression Recording receipt of certificates in the centre and issuing certificates to learners Managing appointments and calendars

Training:
Day release at Middlesbrough College

Training Outcome:

Depending on the circumstances of the business, upon completion of the apprenticeship programme there could be a potential position of employment available.

Employer Description:
The Hope Foundation has been here for people in Middlesbrough since 1995, providing opportunities for learning, access to technology, careers advice, volunteering opportunities and support. Our aim is to reduce disadvantage, loneliness and isolation and help people recognise their potential – because they matter. With Hope’s help many local people have gained skills and qualifications, become volunteers, found employment and made friends.

Working Hours :
Monday - Friday between 8:30am - 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience