Customer Service Advisor Apprenticeship - Motorvogue Fiat Northampton

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries. Greet customers in a professional and courteous manner, ensuring a positive service experience. Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times. Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers. Coordinate with the parts department to ensure timely availability of required components for service appointments. Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections. Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions. Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately. Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers. Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness. To assist the parts department at busy times.

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard. The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification. All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules. Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified.

Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.

Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Employer Description:
Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo. Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today. We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have. Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience