Business Administration Apprentice

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration:

To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes when required and updating as necessary Deal with request for patient notes from the Health Authority Ensure adequate stationery is on the reception desk Scan and photocopy as requested Process docman workflow in a timely manner

Reception:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

Training:
BTEC Level 3 Diploma in Business Administration, QCF Functional Skills Level 2 maths and English can be obtained on the course if you don't already hold these qualifications

Training Outcome:

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.

Employer Description:
We are an NHS general practice, in Clitheroe, Lancashire, dedicated to offering a traditional, high-quality healthcare service. We pride ourselves in consistently offering our patients an exceptional level of care.

Working Hours :
Monday - Friday 8am - 6:30pm

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Initiative