Customer Service Level 3 Apprentice

We are looking for someone to become part of our admin team, focussing on:

Customer service and basic admin tasks Answer phones and deal with any enquiries  Respond to emails Make calls to customers or clients in a professional manner Take detailed messages  Arranging service calls, managing bookings Chase payments Place orders accurately Communicate with suppliers Undertake admin tasks based on Excel and Word

Training:
Learning both on the job in the workplace and via taught sessions at New College Swindon. Knowledge, skills and behaviours as set out in the Customer Service Specialist Level 3 Standard.

Training Outcome:

Possible opportunity to stay on once apprenticeship has finished. Possible opportunity to branch into other areas of the company subject to requirements.

Employer Description:
We are a well-established plumbing and heating company that has been serving Swindon and the surrounding areas for over 100 years. We pride ourselves in excellent customer service and care. Our highly trained engineers cover a vast array of work from fixing dripping taps to designing and installing systems for high end properties, schools, hotels and churches.

Working Hours :
Office hours are Monday - Friday, between the hours of 8.00am and 5pm. Shift pattern is negotiable but will be a minimum of 30 hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative