Digital Marketer Apprentice

Support clients with the setup and execution of email marketing campaigns Use marketing automation tools to segment audiences and personalise outreach Assist clients with platform-related issues Troubleshoot user-reported bugs, escalating complex issues to senior support or development teams Provide first-line support via email, chat, or ticketing systems Log, track, and prioritise technical issues using an internal ticketing system. Collaborate with product and engineering teams to ensure timely resolution of bugs and outages Create and update knowledge base articles, FAQs, and troubleshooting guides for clients Assist in onboarding new customers by guiding them through platform features and best practices Support data integrity efforts by helping customers with reporting analytics, and GDPR compliance Ensure proper handling of API integrations and third-party software connections Work closely with marketing, product, and sales teams to ensure a seamless customer experience Provide insights from support interactions to improve product development and customer engagement Stay updated on SaaS trends, marketing automation, and customer engagement strategies Suggest process improvements to enhance efficiency and customer satisfaction Passionate about Digital Marketing – Enthusiastic about SaaS, marketing automation, and customer engagement Creative & Analytical Thinker – Ability to generate engaging content while using data to optimise performance Strong Communication Skills – Excellent written and verbal skills for content creation, social media, and email marketing. Detail-Oriented & Organised – Ability to manage multiple tasks, meet deadlines and maintain accuracy in marketing campaigns. 
Tech-Savvy & Willing to Learn – Comfortable using digital tools, eager to develop expertise in SaaS marketing platforms. 
Team Player – Able to collaborate effectively with marketing, sales, and product teams Understanding of Digital Marketing Basics – social media, email marketing, and content marketing Social Media – Awareness of organic and paid strategies on LinkedIn, Twitter, and Google Ads
Data Analysis & Reporting – Ability to interpret campaign metrics and suggest improvements Basic HTML & Design (Desirable) – Familiarity with Adobe, or basic coding for email templates is a plus 

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

This role offers excellent career progression opportunities, equipping apprentices with practical skills, industry experience, and recognised qualifications. Upon completing the program, candidates can pursue various roles in the marketing field. 

Employer Description:
Forfront, an innovative software house established in 1998 and based in Epsom, Surrey, specialises in delivering complex solutions to both public and private sector organisations. With decades of experience, we have built a reputation for excellence. Our flagship product, e-shot™, is a powerful communication and engagement platform trusted by Communication and engagement officers to effectively communicate important information, updates, and public services to citizens, stakeholders, and employees. It is used to increase public engagement, promote government initiatives, share policy changes, and provide essential services such as health, education, and local government updates, all in a timely and accessible manner. E-shot™ also helps foster transparency, trust, and community involvement. As a mature and stable product, e-shot™ serves thousands of users and continues to grow through constant innovation. With this growth comes a heightened need for a secure, reliable environment. We are seeking an experienced and skilled individual who is passionate about technology and eager to learn and innovate. Forfront is a proud member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks, playing a key role in the UK government's digital transformation program.

Working Hours :
You will usually work 9am to 6pm, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience