Office Administration Apprentice

This role will require the apprentice to assist the customer care department and the accounts department on a regular basis. The role will also require the apprentice to register all boilers onto the gas safe register, assist in placing material orders with the plumbing merchants, liaise with our on-site engineers regarding customer extras and material orders, take payments over the phone from our customers.

Duties to include: 

Record and document production of each new build site. Decision making on which merchant to use and which member of the team to delegate certain tasks to. Speaking to and building relationships with our customers and merchants. Place orders to merchants via email and phone. Monthly review of customer extras and boiler spreadsheets to ensure all is up to date and booked in. Organise and plan small works to be carried out.  Undertake and lead projects as and when required. Assist accounts department with Sage and invoices. Assist customer care department with booking work and organising the engineer’s diaries. Use of Excel, Sage and Word. Assist company directors. Registering gas safe boilers and updating spreadsheets. Logging customer extras. Taking customer payment over the phone.

Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard with a City & Guilds Level 3 Diploma for the Business Administrator. All delivered within the workplace via online training with Colchester Institute.

Training Outcome:
Progression after this role could see you stay within the business and progress within your career with the option of moving into office management in the future.  We heavily support our apprentices through the whole apprenticeship and we are proud that most stay within the company once their apprenticeship is complete. 

Employer Description:
We are a Plumbing and Heating company that specialise in new build. We employ 25 people and have over 35 self-employed plumbers working for us full time. We are based in Dedham so are 15 minutes away from the nearest bus stop. We have an open plan office with four people based there full time. The office opening hours is 8:00am – 5:00pm. It is a very busy and friendly office with a great atmosphere. We have an excellent reputation that we only want to improve on and have won numerous awards within the building industry. We work for a lot of the national builders.

Working Hours :
Monday to Friday from 9:00am - 5:00pm with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Patience,Reliable,Polite and Friendly