Receptionist Apprentice

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• To input and extract information from the clinical computer system
• Scanning of documents
• Fax and photocopy as requested

Reception

• Receiving patients' consulting with members of the practice team
• Handing completed repeat prescriptions to patients and checking names and addresses.
• Be able to cover all reception positions as necessary

Appointments

• Process appointment requests for today's future appointments from patients by telephone and in person
• Deal with visit requests

Computer

• Registrations of new patients – computer data entry and medical records
• Process patients' change of address – computer data and medical records (have knowledge of practice area
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Cover for telephonist when necessary

Other Tasks

• Clear rooms after surgeries
• Ensure building security – have thorough knowledge of doors/windows/alarm.
• Make coffee for doctors
• Any other tasks allocated by managers

Confidentiality

•In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
•In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
•Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

This job description is not exhaustive and may be amended in the light of future developments.

 

Training:

Fortnightly attendance at Riverside College, Widnes.

Training Outcome:

There may be development opportunities into other roles within the company, such as administrative role.

Employer Description:
Tower House Practice is a busy local GP Practice, which works in partnership with local and NHS service providers and groups.

Working Hours :
To be available to work between 8.15-6.30 Monday to Friday – maximum will be 37 hours per week.

Skills:
Communication skills,IT skills,Customer care skills,Non judgemental,Good written and verbal skills,Strictly confidential,Resourceful with common sense,Able to use own judgement,Strong team worker,Able to work under pressure,Smart presentation of self