IT Apprentice

Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism. Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures. Remote support: Deliver exceptional IT support remotely, addressing technical issues and providing solutions. Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution. Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management. Hardware and Software Configuration: Install, configure, and maintain hardware and software systems. Logging and Escalation: Accurately log tickets and escalate requests as needed, ensuring prompt and effective service. Password Resets: Assist users and clients with password resets and other routine tasks.

Training:

Full training will be provided by the employer and Baltic Apprenticehips 

Training Outcome:

Possible progression upon completion of the apprenticeship 

Employer Description:
Creative Networks, established in 2005, is a leading provider of Managed IT Services, specializing in enhancing business efficiency across industries such as automotive, professional services, and manufacturing. With a strong focus on innovation and technological advancements, the company is dedicated to delivering cutting-edge IT solutions.

Working Hours :
Monday to Friday, 40 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working