Accreditation Support Apprentice (ASA)

Purpose of the post:

To perform a range of administrative functions to support the Quality Managers and technical staff in their efforts to secure accreditation to ISO17020 and ISO17025.
 
To assist Quality Managers in working with the forensic departments actively seeking accreditation, mainly, but not exclusively, Crime Scene Investigation (CSI) and Hi-Tech Crime Unit (HTCU). 

Main duties and responsibilities:

To assist in the preparation of Standard Operating Procedures by observing and discussing processes with technical staff. To assist Quality Managers in the maintenance of the Quality Management System (QMS) by ensuring documentation for upload meets document control requirements, uploading documents as required and editing documents already held in the QMS. To produce or assist in the production of presentations, figures and reports as required by the Quality Managers to support training and accreditation efforts. Assist Quality Managers by raising actions and registering activities on the Quality Management System, as required. Assist Forensic Services staff in the writing up of validation reports to required specifications under guidance of Quality Managers and technical staff. To record feedback and opportunities on Quality Management System. To attend departmental meetings and assist Forensic Support Officer’s with the taking of minutes and recording of actions. To support Quality Managers in the investigation of non-compliance or issues relating to administrative tasks (e.g. purchasing) by liaising with members of staff and interrogating departmental and/or force systems. To work with peers and managers to identify learning and improvement opportunities. To assist Quality Managers and technical staff with the maintenance of logs, registers and spreadsheets. Undertaking other reasonable duties (e.g. general administrative tasks) may be required from time to time.

Mandatory Duties:

Actively seek to implement the City of London’s and City of London Police Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties. Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. As deemed necessary, to demonstrate competency as defined within our ISO procedures and documentation To comply with the Forensic Science Regulator’s Codes of Conduct and Practice

Selection criteria

Skills, Knowledge and Experience:

Excellent oral and written communication skills in order to generate the reports as detailed above, communicate via email and verbally liaise with officers up to a senior level to offer advice and guidance regarding issues or queries relating to the implementation of quality standards. Excellent planning and organisational skills, with an eye for detail as they will generally be required to manage their own workload whilst maintaining the high technical standards required by the department. They are required to provide accurate minutes of meetings and data via numerous spreadsheets (Word and Excel). IT skills (word processing, spreadsheets, E-mail, databases). The post holder will be required to generate documents and reports in Word format, maintain various spreadsheets in Excel format and maintain information on various databases including Case AND Quality Management Systems.

 

Training:

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

Training Outcome:

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Employer Description:
The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

Working Hours :
8:00am to 4:00pm (including 45 minute unpaid lunch break) – Monday to Friday. Flexibility may be required for business needs.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental