Apprentice Hair Salon Front of House

A business professional position which involves a combination of customer service, administrative duties, and ensuring the smooth operation of the salon.

Job Responsibilities:
1. Greeting Clients: Welcome clients as they arrive, creating a friendly and professional atmosphere.
2. Booking Appointments: Answer phone calls, respond to emails, and manage the salon's booking system to schedule and confirm appointments.
3. Client Check-in & Check-out: Ensure that clients are checked in and out promptly, managing payments and handling transactions (cash, card, or online).
4. Answering Inquiries: Provide information to clients about services, pricing, and products offered by the salon.
5. Product Sales: Assist in retailing hair products, offering
recommendations, and processing sales.
6. Coordinating with Stylists: Communicate client preferences,
cancellations, or special requests to the stylists and other salon staff.
Other Ad Hoc duties as required.

Training:

Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. 

Knowledge

· The organisation: Understands organisational purpose, activities, aims, values, vision for the future, resources, and the way that the political/economic environment affects the organisation.

· Value of their skills: Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how they fit within their team and recognises how their skills can help them to progress their career.

· Stakeholders: Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers, or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.

· Relevant regulation: Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc.

Training Outcome:

On successful completion of the apprenticeship there is a possibility of a future job role.

Employer Description:
Professional hair salon was established 33 years ago in the heart of Truro. We are a team of 12 friendly hair professionals who love our chosen career.We constantly strive for fantastic customer service and educate ourselves to give the top hair experience which includes in salon training and also trips further afield to London.

Working Hours :
Working Days: Monday to Friday Working Times: 9am to 5.30pm - may vary at times Sometimes we may work later with special events.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative