Level 3 IT Support Technician Apprenticeship - Borough Academy

Support

Log all support requests with relevant information on the helpdesk
Support with administration of IT systems and tools. Record and replace defective equipment within the helpdesk. Assist with relocation of hardware when required. Maintain and update the Cluster hardware and software inventory. Manage AV/IT services at events and ensure that the services meet the high expectations of the school.

Cluster

Proactively assist with any other IT support requests that may arise.

Regular checks

Weekly checks of all IT suites, stock levels and IT equipment within classrooms.

System Development

To develop a high level of liaison with administrative, curricular and support staff across the Trust to maintain a clear understanding of their aims and IT needs. To assist in the development of systems for the ongoing work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics. To participate in the work of the Trust development working groups.

Health and Safety

Assist in the Trusts program of Portable Appliance Testing. Complete or assist in completing risk assessments. Comply with Health and Safety guidance from the Trust and the Health and Safety Executive. Move equipment and consumables around and between Trust sites.

A sizeable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access points. Therefore, members of the team are required to work at height on the appropriate equipment, including ladders, towers, scaffolding.

Security/Data

It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability.

The security of the Trust's data is one of the most important considerations for all members of the team, second only to safety.

This includes:

Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster. Ensuring appropriate security software such as antivirus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats. Ensuring all systems and applications are secured against external attacks, whether through the internet or any other means, by implementing firewalls, access controls, and other security measures. Ensuring all media containing Trust data such as hard disks, memory pens, tapes, floppy disks, etc. are secure at all times and disposed of in a manner that ensures data cannot be retrieved. Ensuring staff follow the Trust's Data Protection Policy and comply with relevant regulations and standards, including GDPR and Cyber Essentials. Conduct regular security audits and risk assessments to identify vulnerabilities and address them proactively.

Training Outcome:

Possible full-time progression for the right candidate after the apprenticeship.

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday to Friday between 8:30am to 3:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative