Business Administration/Customer Service Apprentice

Focus on administrative tasks, office support, and management systems. Focus on customer care, stakeholder communication, and phone support. Assist with administrative duties as directed by the Officer Manager. Provide front-line contact duties, including telephone support, and liaising with stakeholders and partners. Assist in updating and maintaining records on the Academy’s Management Information System. Maintain filing systems and sort/distribute internal and outgoing mail. Assist with photocopying and other administrative tasks to support an effective office environment. Support in preparing meeting documents, arranging rooms, and managing catering requirements. Assist with daily ordering and system tasks.

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment. 

Training Outcome:

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
We are an exciting, expanding, inclusive and dynamic secondary academy which places the student at the heart of our provision. Our distinctive ethos of ‘Human Scale Education’ sets us apart from other schools. At Beacon Academy your child will be known as an individual, supported and provided with opportunities to achieve academically and to develop as a young person. Within our distinctive ethos we provide your child with opportunities, interventions and watch them thrive. We will continue to build upon solid foundations as an academy rated ‘Good’ by OFSTED. Regional champions in sports, poetry, photography and performing arts are just some examples of how your child will develop those crucial ‘soft skills’ needed to flourish in an ever changing world.

Working Hours :
Monday to Thursday, 8am - 4pm. Friday, 8am - 3:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative