Parts Advisor Apprenticeship - Sunderland

The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.

Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high-level of customer service at all times and remain courteous and police to customers

Training:

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Regular in dealer review and assessment visits

·        Functional skills if needed

 

Training Outcome:

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.

Employer Description:
Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.

Working Hours :
Monday - Friday 8am - 5pm with a 30-minute lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience