Business Administrator Apprentice

As a business admin apprentice, you will provide administrative support to the operations team in the assessment unit, primarily as part of the candidate services team. This team oversees candidate involvement in exams and strives to ensure all parts of the candidate journey from application to certification is managed. 

Administrative support

Provide admin support for online and practical examinations, ensuring smooth operation Maintain accurate records using RCP-specific software, and generic databases and spreadsheets Assist exam centres across the UK to plan and prepare for their own RCP examinations and assessments Deliver excellent customer service to candidates, examiners, and stakeholders through effective communication (phone, email, and in-person)

Events delivery

Provide pre, post and exam-day support for the RCP assessment suite in The Spine including room bookings, room set-up and exam delivery Ensure all relevant policies and procedures, such as risk assessments and health and safety are adhered to and take responsibility of the work area

Other

Undertake other duties as may be reasonably expected and which are commensurate with the level of the post Adhere and comply with the provisions of the RCP’s health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities.

This is a fast-paced and dynamic environment, and the person appointed will be expected to be flexible, resilient and be able to cope with the demands of the role.

NOTE: Essential qualifications and skills:

4 GCSEs at grade 3 (old grading system D) OR a relevant level 1 qualification OR evidence of the relevant knowledge, skills and behaviours required by the sector at Level 1 If not already done so, must have achieved a minimum of Level 2 English and maths before the end of the apprenticeship Use of Microsoft Office (in particular Outlook, Word and Excel) Working as part of a team and good interpersonal skills

Desirable qualifications and experience:

Level 2 English and maths upon starting the apprenticeship Working in an administrative role in other similar organisations  

Training:
Attend one day per week of apprenticeship training (online or at college) Gain hands-on experience by working closely with experienced team members at RCP Participate in structured training sessions focused on your growth and the RCP’s goals

Training Outcome:

You will be a fully qualified business administrator at the completion of this apprenticeship.

Full-time employment as a business administrator with RCP, should a position become available, or further study for a L4 qualification. Any job within the RCP would require a formal application and interview.

Employer Description:
The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving, and influencing for better health and care. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.

Working Hours :
Monday to Friday 9am to 5pm. Some flexibility with working hours needed to accommodate assessment unit requirements. 1 day per week will be spent on apprenticeship work (either at college or online).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Self motivated,Inquisitive and methodical