Sales/Service Administration Apprentice

As part of our team, the successful candidate will work across both our Service and Sales departments. They will…

Work alongside our Service Department to assist with:

Communicating with our customers to understand their needs. Parts identification, ordering and invoicing. Processing of Job Reports. Producing Quotations for new/recommended service activity.

Work alongside our Sales Team to assist with:

Handling initial Customer Enquiries. Creating new Sales Quotes. Following up on Active Sales Quotations. Conversion of Quotes to Sales Orders. Order fulfilment.

Training:

You will spend the majority of your time working at our Boldon location, where you will be given training on our Operating Processes, CRM system and HSE standards. Alongside this, there will be opportunities to learn more about our products and services by attending in-house training seminars (either remotely or at other UK locations) and by shadowing members of our Sales and Service teams as they carry out their work on our customer sites throughout the North-East.

You will work with our chosen education partner to obtain a Level 3 Qualification in Business Administration. This will include workshop sessions which may be held either remotely or at one of their campus locations.

Training Outcome:

We want our chosen candidate to become a permanent and integral part of our Boldon Team following successful completion of their Apprenticeship.

Employer Description:
mb air systems is an Ingersoll Rand company specialising in compressed air, nitrogen systems, winch and hoist, power tools and product finishing systems for a wide range of industries and applications: We are one of Europe’s largest distributors of Ingersoll Rand equipment, providing nationwide coverage from our four UK locations. Our experienced team provides the solutions, support and knowledge to bring added value to our customers. We achieve this by embracing our core values in everything that we do. · We think and act like owners. · We are committed to making our customers successful. · We are bold in our aspirations while moving forward with humility and integrity. · We foster inspired teams.

Working Hours :
Mon – Thur (08:30 – 16:45), Fri (08:30 – 16:15).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience