Apprentice Business Administrator- Letchworth

Managing the Forward (Order Fulfilment) & Reverse Logistics (Warranty credit & Repair Returns) processes. Liaising with internal teams, suppliers, and customers to ensure smooth and efficient logistics operations. Tracking and documenting all logistics activities, including the status of product returns. Coordinating maintenance scheduling and assigning internal work orders. Maintain accurate records of maintenance activities, work performed, parts used, and costs incurred. Analysis and reporting on Forward & Reverse Logistics data to identify improvement opportunities. Implement and maintain Forward & Reverse Logistics Policies and Procedures to ensure compliance with company standards and regulations. Cross-functional team collaboration to reduce Complaints and improving Customer Satisfaction. Sourcing and procuring spare parts and equipment for the maintenance team. Full adherence to organisational policies and procedures. Demonstrate knowledge of Import and Export procedures into and from the UK. 

Training:

You will enrol on a level 3 Business Administration qualification with our training provider MBKB.  

This will be done remotely whilst working in your role.  

Training Outcome:

Upon completion of this apprenticeship, there are many internal opportunities within the company. 

Many of our previous apprentices have become leaders and managers who take control of their own teams.  

Employer Description:
Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure. We welcome individuals with a passion for engineering to join us in shaping a better tomorrow through our diverse range of projects and opportunities.

Working Hours :
Your normal working hours are 37.5 hours per week Monday to Friday. Inclusive of a lunch break directed by your manager. Hours may vary depending on customer and team requirements.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Initiative