Apprentice Customer Care Executive

We are seeking a highly motivated Account Manager to join our team and oversee a portfolio of accounts. You will play a pivotal role in maintaining client relationships, resolving queries, and identifying opportunities to maximize revenue across the Restore PLC portfolio. Working on a shared portfolio, you will take ownership and accountability for assigned queries, ensuring exceptional service and satisfaction.

This position requires collaboration with the Service Delivery, Regional Customer Care Teams, and National Account Managers, making you the first escalation point for customers while managing a large shared list of accounts.

Protect and retain client accounts to maintain strong customer relationships Ensure key performance indicators (KPIs) are consistently met Respond to customer inquiries promptly and effectively Accurately report critical information to your line manager Coordinate resolution plans across various Restore departments

Start dates and conditional offers are subject to DBS and criminal record checks being cleared.

Training:
On the job training delivered by the employer Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment For those with an education, health and care plan or a legacy statement The apprenticeships English and mathematics minimum requirement is Entry Level 3 Allocation of an apprenticeship delivery coach who will carry out regular training Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop Identify, track and support 6 hours off the job training activities Quarterly formal progress review meetings, identifying learning achievements and next steps

Training Outcome:

For the right person this role will open up other opportunities within various departments in Restore PLC.

Employer Description:
Restore PLC use over 30 years’ experience to provide information management to over 6000 customers across the UK, who trust us with over 22 million boxes of their valuable data and to process over 1 million mail items per month.

Working Hours :
Monday to Friday 8.30am to 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative