IT Technical Support Apprentice J3404

Duties will include:

Being the first point of contact for any external customers or clients Providing technical support in relation to IT and software systems Troubleshooting based on client queries Developing business knowledge and understanding the software used Explaining the use of systems to clients and responding to enquiries in a fast and efficient manner

Candidates will:

Be computer literate to a high standard Have a genuine passion for IT and software Be organised and responsive, using initiative and motivation to deal with enquiries Be strong communicators, both internally and externally Be reliable and enthusiastic when approaching all tasks Have work or volunteer experience (desirable)

Training:

Training will be delivered both in college and in the workplace.

The apprenticeship will cover the following core areas:

Providing technical support to internal and external customers Establishing and diagnosing ICT problems and faults Applying appropriate security policies Resolving ICT technical issues Stakeholder communication Testing methodologies Documenting or escalate ICT tasks

Benefits for learners:

Gaining industry recognised professional qualifications Developing skills to increase your career potential Full support from industry experienced staff Working with the British Computing Society (BCS)

Training Outcome:
Full-time job/Wage increase/Further training on successful completion

Employer Description:
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, with 1 hour unpaid lunch.

Skills:
Communication skills,IT skills,Organisation skills,Reliability,Enthusiastic