Apprentice Customer Service Specialist Level 3 - Bosch - Lichfield

This is an apprenticeship opportunity.

As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.

Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period Training is delivered by Robert Bosch Ltd via regular webinar sessions

Training Outcome:
Possible permanent role within the business after completing the apprenticeship

Employer Description:
We are proud to be a Bosch Car Service partner, fully equipped to deal with the latest automotive technology in vehicles of all makes and keep them in perfect working order. Your car will always be in the best possible hands when you take it to Bosch Car Service for maintenance and repair. We only supply the best, and Bosch are the world’s leading original equipment supplier for virtually all makes of vehicle.

Working Hours :
Monday- Saturday Between 8am- 6pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience