Apprentice Customer Service Specialist Level 3 - Renault

This is an apprenticeship opportunity.

As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

Understanding and addressing customer concerns, then coordinating with technicians Scheduling and booking vehicle service appointments Communicating with customers about any additional required work Providing estimates for repair times and costs Managing customer complaints and feedback Responding to customer inquiries and requests Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period Training is delivered by Robert Bosch Ltd via regular webinar sessions

Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.

Employer Description:
At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.

Working Hours :
Monday - Saturday between 8.00am - 6.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience