Business Travel Consultant Apprenticeship - NMW for Age

As a Business Travel Consultant Apprentice, you will be responsible for providing an efficient, pro-active and cost-effective service to corporate clients.

The role will include:

Handle incoming enquiries by telephone, e-mail or online in a timely, efficient and professional manner. Select the most appropriate travel solutions for our customers. Gain a good working knowledge of UK rail information and ticketing systems to provide an informative and professional service to customers. Promote other travel related services such as car rental, hotels, overseas rail, passport and visas, chauffeur drive and any other ad-hoc requirements. Ensure that all reservations made are correctly. This ensures that other consultants along with our 24 hour emergency supplier can retrieve a booking and have a full knowledge of the history and fares quoted. Gain confidence in using new tools introduced by Good Travel. Gain a full understanding of the Travcom accounting system used by Good Travel, and to ensure that invoices and credits are raised accurately and promptly. Ability to demonstrate costs savings for clients through the capture of data in the booking process for use in the Management Information Reports. Gain a full understanding of the cost implications of booking methods and to ensure that the most cost effective solutions are utilised.

The ‘Good’ things you can get:

25 days annual leave plus bank holidays which increases with service to 30 days. Birthday day off work. Generous Pension Scheme – Company matched contributions up to max 8%. Life Assurance. Health cash plan. Gym and retail discounts. YuLife Wellbeing & ESG app. Employee Assistance Programme and Virtual GP. Family friendly policies including enhanced Mat/Pat leave and SPP. Employee Referral Scheme. Employee Service Award Scheme. Employee Volunteering and matched charitable donations. Social events. Personal & professional development budget. Discounted Travel. Educational trips.

Training:

Level 3 Travel Consultant Apprenticeship Standard.

Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. 

Training Outcome:

Apprentices can and do move to other roles within the organisation and take advantage of a wide range of opportunities.

Employer Description:
Good Travel Management are specialists in providing travel solutions to SME businesses across the UK, ensuring a seamless door-to-door experience for our customers. Good Travel Management place Environmental and Social Governance at the heart of how they operate. Good Travel Management is part of sixth-generation, family business, the John Good Group. Winners of the Yorkshire & Humberside Family Awards 2022 for Family Business of the Year and Best Social Impact. Founded on family values, they put our people, planet, and communities at the heart of everything they do.

Working Hours :
8:30am to 5:00pm, 9:00am to 5:30pm, 9:30am to 6:00pm. Hours will be rotated on a 3-weekly basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working