Business Administration Apprentice

Answering telephone service calls, respond to customers e-mails, letters, files and payments Offering advice, guidance and support to customers To provide 1st line support ensuring that all customer incidents and requests are resolved within our SLA’s Accurate input of data Setting up meetings via outlook, inviting attendees and booking the meeting room Minute taking Using IT system applications including Word, Excel and CRM databases and reviewing current systems or processes to identify improvements To action improvement tasks by coaching and mentoring others Ad-hoc duties providing support to other members of staff

Training:

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours End-Point Assessment 

Training Outcome:
Possibility of a full-time position for the right candidate upon successful completion of the apprenticeship

Employer Description:
Founded in 1992, Digitel Europe Limited is a recognised and established leader of business communications in the U.K. We provide customers with quality solutions by reducing communication costs, increasing operating efficiency and enhancing customer service. The services we offer include phone systems, broadband and video conferencing.

Working Hours :
Monday to Friday 9am to 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working